Refund policy

Return & Exchange Policy

1. Eligibility:
   To be eligible for a return or exchange, the product must be unused, undamaged, and in its original packaging with the attached ticket. Only one post-purchase action (exchange or return) is allowed per order.
   Note: Returns or exchanges must be initiated within 14 days of purchase. Items with damaged or altered packaging are not eligible.

2. Procedure:
   To initiate a return or exchange, contact our customer service team via social media within the 14-day window. Provide your order number and a brief reason for the return or exchange. Our team will guide you through the process.
   Note: Sale items and purchases with discount codes are not refundable.

3. Fees:
   A fee of 60 EGP applies to all return and exchange transactions to cover processing and handling.

4. Refunds:
   Refunds will be issued to the original payment method. Shipping and handling fees are non-refundable.

5. Contact Us:
   For any questions or assistance, reach out to our customer service via social media.

Note: We reserve the right to update this policy at any time without prior notice. Please check periodically for updates.