Return & Exchange Policy
- Eligibility:
To be eligible for a return or exchange, the product must be unused, undamaged, and in its original packaging with the attached ticket. Only one post-purchase action (exchange or return) is allowed per order.
Note: Returns or exchanges must be initiated within 14 days of purchase. Items with damaged or altered packaging are not eligible. - Procedure:
To initiate a return or exchange, contact our customer service team via social media within the 14-day window. Provide your order number and a brief reason for the return or exchange. Our team will guide you through the process.
Note: Sale items and purchases with discount codes are not refundable. - Fees:
A fee of 45 EGP applies to all return and exchange transactions to cover processing and handling. - Refunds:
Refunds will be issued to the original payment method. Shipping and handling fees are non-refundable. - Contact Us:
For any questions or assistance, reach out to our customer service via social media.
Note: Arc Shoes reserves the right to update this policy at any time without prior notice. Please check periodically for updates.
